What is the Integrity Management (IM) Toolbox?toolbox

The IM Toolbox supports organizations in making integrity a part of their strategic plans, business models, and—most importantly—their daily practices to reduce risks and improve performance. The underlying approach works with a business perspective of realizing performance opportunities and advantages that arise from improving integrity.

The IM Toolbox is more than a set of integrity tools or a training concept. It is a change management approach that support organizations through an integrity change process that starts with assessing their performance and describing their business model, identifying the most relevant integrity risks, using practical tools for better managing risks, to finally monitoring performance improvements. Undergoing such a process will require professional facilitation and first hand expertise on integrity and change management – the toolbox assists such experts and facilitators, but it cannot replace them.

This is why the IM Toolbox was originally designed as a moderation kit for Integrity Management Coaches (IMC)  – the people who coach organizations undergoing this integrity change process. It contains all the workshop materials and background documents needed during the different phases and steps of the integrity change process. In this online toolbox you find relevant information on the underlying approach, how to use the toolbox, as well as the actual integrity risks and tools. To use the IM Toolbox in your organization or obtain additional workshop materials, just contact us to get in touch with an IMC or become a coach yourself!

Why an IM Toolbox?

Irregular procurement processes, illegal connections, collusion of officials with informal water cartels, and falsification of invoices and accounts are all serious integrity challenges that water sector organizations face.

Such risks can damage an organization’s reputation and in the worst cases seriously affect their bottom line. While there are some initiatives to address related issues in policy and legal frameworks, until now there has been little practical guidance for water sector organizations to tackle these problems at the organizational level.

At the same time, there have been important developments outside the water sector in terms of compliance management systems for both international companies and non-for-profit institutions. Nonetheless, many of these general systems and standards (such as ISO 19600) are too complex and do not sufficiently speak to the realities of water sector organizations. The toolbox draws from these experiences and connects them to the specific risks in the operations of different water sector organizations, as well as tools that have been used in the sector.

What are the benefits of the IM Toolbox?

Integrity management is a fundamental element of corporate governance. It works in two ways: on the one hand, the approach can be used to communicate values to employees and thus create a positive work climate and improve motivation. On the other hand, it provides tools to detect and manage risks, and to prevent and sanction violations of rules.

Organizations that use the IM Toolbox can:

  • Reduce costs and bring “lost money” back into their operations
  • Minimize reputational and legal risks
  • Increase accountability to customers, stakeholders, public authorities, and partners.

Who can use the IM Toolbox?

Different types of water sector organizations can benefit from following the approach:

See adapted versions of the most common risks and useful tools for each target group here.

What are the limitations of the IM Toolbox?

  • By following the approach, organizations cannot solve integrity issues that are beyond their management’s and oversight body’s influencing power.
  • Following the approach does not guarantee the implementation of the integrity tools. The approach can only give ideas of what measures to take and provide guidance on how to implement them. It is up to the organization’s management and employees to implement the proposed tools in daily operations.


Developed by:

WIN     cewas    

Financed by:

BMZ   SDC_RGB_hoch_pos

Strategic partners for promotion and development of the toolbox:

caritas   kewasnet

Implementing partners:

kiwe TI Kenya WASPA

wasreb   wasaza   pattiro  

bawin   ti banglasdesh



Last updated 21 June 2017