The IM Toolbox was developed by the Water Integrity Network (WIN) (Janek Friede-Herrmann), cewas (Sarah Achermann, Tandiwe Erlmann, Michael Kropac), and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (Lotte Feuerstein).
The first version of the IM Toolbox was developed for and tested with Kenyan water utilities in cooperation with local partners in Kenya (Water Services Regulatory Board (WASREB), Water Services Providers Association (WASPA), Kenya Water Institute (KeWI), and Transparency International Kenya and with the support of the German Federal Ministry for Economic Cooperation and Development (BMZ). During the development phase, integrity challenges and potential tools were identified through a desk study, and verified and complemented jointly with staff of five Kenyan utilities. These findings were converted into a methodological concept for integrity management for utilities and provided the basis for the development of the IM Toolbox.
This first version was later adapted to the context of SMEs in Zambia (implementing partner: Water and Sanitation Association of Zambia (WASAZA)), as well as to the context of water utilities in Indonesia (implementing partner: PATTIRO) and Bangladesh (implementing partner: Bangladesh Water Integrity Network (BAWIN)/Transparency International Bangladesh). All of the adapted toolboxes were validated with the relevant stakeholders in several workshops, and piloted in selected water sector organizations between August 2013 and April 2016 (see Cases and Stories – Learning from the Indonesian Experience). The pilots proved that the approach is feasible and that the toolbox enhances transparency, accountability, and participation in service provision.
The cases and experiences and the overall approach raised considerable interest at international events and in other countries such as Ethiopia, Costa Rica, Namibia, and in the Middle East. Currently the IM Toolbox is being adapted to the context of very small rural water schemes and water, sanitation and hygiene projects in Kenya, RBOs in Indonesia, and utilities in Bolivia.