How It Works

Guidance on how to use the IM Toolbox at the organizational and at the sector level.

Organizational level

Individual water sector organizations that want to enhance their integrity management can use the toolbox to better fulfil their mandate, improve economic performance, and improve customer orientation. They will assess risks and address them by selecting and implementing the integrity tools most relevant to their organization. In developing countries, these processes will often be supported by development partners working with an individual water sector organization or a group of such organizations.

For more information on how to implement the IM Toolbox at organizational level, click here.

Sector level

The overall objective of implementing the toolbox at the (sub)sector level is improving the performance of not only a single organization, but of an entire sub-sector or key function in the sector. Regulatory bodies, associations, funding schemes, and others can use the toolbox to make selected water sector organizations improve their corporate governance, regulatory compliance, and customer orientation by engaging in the integrity change process. In this scenario a coordinating body (regulatory body, association, funding scheme, or other organization) causes the targeted water sector organizations in a given sub-sector (such as utilities) to use the toolbox. This means that parallel integrity change processes take place in multiple organizations. This is usually accompanied by the coordinating body with monitoring, benchmarking, and knowledge exchange activities.

For more information on how to implement the IM Toolbox at sector level, click here.

Last updated 05 April 2016