Library

 

Key guiding documents

Abbink, K., 1999, Staff rotation. A Powerful Weapon Against Corruption, Laboratorium für experimentelle Wirtschaftsforschung Uni Bonn, Germany, http://www.wiwi.uni-bonn.de/sfb303/papers/1999/b/bonnsfb460.pdf, accessed 07.12.2015

About.com, no year, Job Rotation: Keys to Successful Job Rotation, About.com, http://humanresources.about.com/od/glossaryj/g/job-rotation.htm, accessed 03.12.2015

Applied Corporate Governance, 2013, Best Corporate Governance Practice, Applied Corporate Governance, http://www.applied-corporate-governance.com/best-corporate-governance-practice.html, accessed 02.12.2015

Approva, 2006, Audit Checklists & Continuous Auditing for Financial Close and Sarbanes-Oxley (SOX) Audit Procedures, Approva, USA accessed 31.05.2016

Arnold, A.-K., Lal, S., 2012, Using Media to Fight Corruption, PTF Working Paper Series, http://ptfund.org/wp-content/uploads/2013/03/15-PAPER-Using-Media-to-fight-Corruption.pdf, accessed 31.05.2016

Arvanitidou, V., Konstantinidou, E., Papadopoulos, D. and Xanthi, C., no year, The role of financial accounting information in strengthening corporate control mechanisms to alleviate corporate corruption, University of Macedonia, Greece, http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.518.8642&rep=rep1&type=pdf, accessed 31.05.2016

Asís, M. G. de, Leary, D. O., Ljung, P., and Butterworth, J., 2009, Improving Transparency, Integrity, and Accountability in Water Supply and Sanitation, World Bank Institute and Transparency International, https://www.oecd.org/env/outreach/44475062.pdf, accessed 31.05.2016

Atawodi, O. W., Ojeka, S. A., 2012, Factors That Affect Tax Compliance among Small and Medium Enterprises (SMEs) in North Central Nigeria, International Journal of Business and Management Vol. 7, No. 12, http://dx.doi.org/10.5539/ijbm.v7n12p87, accessed 31.05.2016

Australian Human Rights Commission, no year, Best practice guidelines for recruitment and selection, Australian Human Rights Commission, http://www.humanrights.gov.au/best-practice-guidelines-recruitment-and-selection, accessed 29.10.2015

Baietti, A., Kingdom, W., and van Ginneken, M., 2006, Characteristics of Well- Performing Public Water Utilities, Water Supply Sanitation Working Notes, http://siteresources.worldbank.org/INTWSS/Resources/Workingnote9.pdf, accessed 31.05.2016

Barraque, B., 2012, Urban Water Conflicts, Book from Urban Water Series, United Nations Educational, Scientific and Cultural Organisation – International Hydrological Programme (UNESCO-IHP), http://www.chs.ubc.ca/archives/files/Urban%20Water%20Conflicts%20an%20Analysis%20of%20the%20origins%20and%20….pdf, accessed 31.05.2016

Bartram et al, 2009, Water Safety Plan Manual – Step by step risk management for drinking water suppliers, World Health Organization (WHO), Geneva, Switzerland, http://apps.who.int/iris/bitstream/10665/75141/1/9789241562638_eng.pdf, accessed 07.12.2015

Belfast City Council, no year, Joint Ventures and Consortiums Toolkit, Belfast City Council, http://www.belfastcity.gov.uk/nmsruntime/saveasdialog.aspx?lID=1248&sID=487, accessed 31.05.2016

Berthin, G., 2011, A practical guide to social audit as a participatory tool to strengthen democratic governance, transparency, and accountability, Transparency and Accountability in Local Governments (TRAALOG), http://www.pogar.org/publications/ac/books/practicalguide-socialaudit-e.pdf, accessed 31.05.2016

Bethmann, no year, Standard Operating Procedures, TACONIC, USA, http://www.taconic.com/resources/events/germ-free-workshop-2011/standard-operating-procedures.html, accessed 31.05.2016

Blink UCSD, 2012, Expenditure Accountability Checklist, Blink UC San Diego 2012 (Blink UCSD), http://blink.ucsd.edu/go/accountability, accessed 19.11.2015

Borden Ladner Gervais (BLG), 2012, Choosing a Dispute Resolution Mechanism, Dispute Resolution Newsletter, http://www.internationallawoffice.com/Newsletters/Arbitration-ADR/Canada/Borden-Ladner-Gervais-LLP/Choosing-a-dispute-resolution-mechanism, accessed 31.05.2016

Brady, B., 2007, Job Descriptions: Essential Elements Explained, HR Daily Advisor, http://hrdailyadvisor.blr.com/2007/08/22/job-descriptions-essential-elements-explained/, accessed 03.12.2015

Bridi, A., 2010, Corruption in tax administration, U4 Expert Answer No. 229, Transparency International, U4 Anti-Corruption Resource Centre, http://www.u4.no/publications/corruption-in-tax-administration/, accessed 04.12.2015

BUSINESS ANTI-CORRUPTION PORTAL, no year, Anti-Corruption Training, BUSINESS ANTI-CORRUPTION PORTAL, http://www.business-anti-corruption.com/tools/training/, accessed 02.12.2015

Business Anti-corruption portal, no year, Partner vetting flowchart, GAN Integrity Solutions, http://www.business-anti-corruption.com/tools/due-diligence-tools/joint-venture-consortium.aspx, accessed 04.12.2015

Bystrynski, C., no year, Handling cash: 6 simple steps, PTO TODAY, http://www.ptotoday.com/pto-today-articles/article/391-handling-cash-6-simple-steps, accessed 02.12.2015

CER, no year, Code of Practice on Disconnection, Commission for Energy Regulation (CER), Ireland, http://www.cer.ie/docs/000060/cer10191.pdf, accessed 31.05.2016

Chêne, M., 2010, Examples of procurement compliance checklists, U4 Expert Answer, U4 Anti-Corruption Resource Centre, http://www.transparency.org/files/content/corruptionqas/236_Examples_of_procurement_compliance_checklists.pdf, accessed 26.10.2015

CIMA, no year, Guidelines on the contribution external audit experience may make towards a successful application for membership of CIMA, Chartered Institute of Management Accountants (CIMA), UK, https://www.hitpages.com/doc/6625959998390272/1#pageTop, accessed 31.05.2016

Citibank, no year, Your Financial Review Checklist, Citibank, https://online.citibank.com/US/JRS/pands/detail.do?ID=CitiBizArticleFinancialReviewChecklist, accessed 02.12.2015

Conradin, K., Kropac, M., and Spuhler, D. (Eds.), no year, Project Management, Sanitation and Water Management Toolbox (SSWM Toolbox), seecon international gmbh, Basel http://www.sswm.info/category/planning-process-tools/implementation/implementation-support-tools/executing/project-manage, accessed 04.12.2015

Cork CIL, 2012, Recruitment Policy and Procedure. Policy and Guidelines, Cork Centre for Independent Living (Cork CIL), Ireland

Davis, J., 2004, Corruption in Public Service Delivery: Experience from South Asia’s Water and Sanitation Sector, World Dev. 32, 53–71, http://web.stanford.edu/group/jennadavis/cgi-bin/drupal/sites/default/files/DavisWD2003Corruption.pdf, accessed 31.05.2016

Davison et al, 2005, Water Safety Plans – Managing drinking-water quality from catchment to consumer, World Health Organization (WHO), Geneva, Switzerland, http://www.who.int/water_sanitation_health/dwq/wsp170805.pdf, accessed 07.12.2015

Del Rosario, R. V., 2011, Anti-Corruption Manual for SMEs, Hills Program on Governance, http://www.cipe.org/sites/default/files/publication-docs/antiCorruptionManualForSMEs_English.pdf, accessed 31.05.2016

Delmon, V. R., no year, Dispute Resolution – Checklist and sample wording, World Bank, http://ppp.worldbank.org/public-private-partnership/library/dispute-resolution-checklist-and-sample-wording, accessed 02.12.2015

eHow.com, 2013, How to Implement an Effective Job-Rotation Program in your Company, eHow.com, http://www.ehow.com/how_4763302_effective-job-rotation-program-company.html, accessed 03.12.2015

EPA, 2007, Guidance for Preparing Standard Operating Procedures, United States Environmental Protection Agency (EPA),USA, http://www.epa.gov/sites/production/files/2015-06/documents/g6-final.pdf, accessed 07.12.2015

Equality and Human Rights Commission, 2010, High risk grading and pay practices, Equality and Human Rights Commission, http://www.equalityhumanrights.com/private-and-public-sector-guidance/employing-people/equal-pay/checklists-equal-pay-in-practice/19-high-risk-grading-and-pay-practices, accessed 15.10.2015

Finlay, J., 2010, Payroll Frauds, Worrells Solvency and Forensic Accountants, http://sectorsource.ca/sites/default/files/james_finlay_may_2010.pdf, accessed 31.05.2016

Fox, T. R., 2012, Five essentials of a chief compliance officer position, infosec ISLAND, http://www.infosecisland.com/blogview/22769-Five-Essentials-of-a-Chief-Compliance-Officer-Position.html, accessed 31.05.2016

GEM, no year, Staff performance monitoring and management. Learning outside the classroom heritage sector partnership guidance notes, Group for Education in Museums (GEM), UK, http://www.gem.org.uk/lotc/lotc_resources/dev_learning_services/guidance/gn_staff_perf_mgt.pdf, accessed 31.05.2016

GIACC, 2008, PS 5: Project anti-corruption commitments, Global Infrastructure Anti-Corruption Centre (GIACC), http://www.giaccentre.org/PACS_PS5.php, accessed 02.12.2015

GIZ, 2012, Good governance in the Kenyan water sector, Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), https://www.giz.de/fachexpertise/downloads/giz2012-en-watergovernance-kenya.pdf, accessed 31.05.2016

GIZ, no year, GIZ Anti-Corruption Toolbox ´Proactive media´, Draft Integrity Manual, Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Germany, https://gizanticorruptiontoolbox.org/wiki/Download, accessed 28.10.2015

GIZ, no year, GIZ Anti-Corruption Toolbox – ´Whistleblowing Systems´, Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Germany, https://gizanticorruptiontoolbox.org/wiki/Download, accessed 03.12.2015

GIZ, no year, Public Expenditure Tracking Survey, GIZ Anti-Corruption Toolbox, Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Germany, https://gizanticorruptiontoolbox.org/wiki/Download, accessed 19.11.2015

GIZ, no year, Transparency in Budget Allocation, GIZ Anti-Corruption Toolbox, Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Germany, https://gizanticorruptiontoolbox.org/wiki/Download, accessed January 2015

GIZ, no year, Integrity Pacts, GIZ Anti-Corruption Toolbox, Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Germany, https://gizanticorruptiontoolbox.org/wiki/Download, accessed 19.11.2015

Graham and Lennard, 2007, Complaint handling. Principles and best practice, Energywatch, UK, https://www2.le.ac.uk/departments/law/research/cces/documents/Complainthandling-PrinciplesandBestPractice-April2007_000.pdf, accessed 31.05.2016

Greene, C. L., 2013, Focus on Employee Fraud — Purchasing Frauds http://www.mcgoverngreene.com/archives/archive_articles/Craig_Greene_Archives/Focus-Employee_Frauds-Purch.html, accessed 10.11.2015

Halpern, J., Kenny, C., Dickson, E., Ehrhardt, D., and Oliver, C., 2008, Deterring Corruption and Improving Governance in the Urban Water Supply & Sanitation Sector: A Sourcebook, Water Working Notes, Note No. 18, International Bank for Reconstruction and Development and World Bank, http://siteresources.worldbank.org/EXTGOVANTICORR/Resources/3035863-1285189243778/WaterSourcebook1rev.pdf, accessed 31.05.2016

Heathfield, S. M., 2013, Why Effective Employee Job Descriptions Make Business Sense – 5 Tips About Employee Job Descriptions, Aboutmoney, http://humanresources.about.com/od/glossaryj/a/jobdescriptions.htm, accessed 03.12.2015

Hebert, C., 2011, Writing Clear Job Descriptions

Henshaw, J., 2011, Performance Objectives Now. Why Monitor Employee Performance? The Purpose of Monitoring Employee Performance Against Objectives, Performance Objective Now, http://www.performanceobjectivesnow.com/blog/why-monitor-performance/ accessed 28.10.2015

Hissom, A., 2009, Human resource management. Understanding and controlling employee turnover, Kent State University, http://www.amyhissom.com/MyWritings/Understanding%20and%20Controlling%20Employee%20Turnover.pdf, accessed 31.05.2016

Homeland Security and Safecom, no year, Writing guide for Standard Operating Procedures, Homeland Security and Safecom, USA, http://www.dhs.gov/sites/default/files/publications/Writing%20Guide%20for%20Standard%20Operating%20Procedures.pdf, accessed 07.12.2015

Hope, R., Foster, T., Money, A., Rouse, M., Money, N. & Thomas, M., 2011, Smart Water Systems, Project report to Department for International Development (DFID), UK, http://r4d.dfid.gov.uk/PDF/Outputs/Water/SmartWaterSystems_FinalReport-Main(Reduced)_April2011.pdf, accessed 07.12.2015

Hovland, 2005, Successful Communication: A Toolkit for Researchers and Civil Society Organisations, Overseas Development Institute (ODI), https://www.odi.org/sites/odi.org.uk/files/odi-assets/publications-opinion-files/192.pdf, accessed 31.05.2016

Humboldt-Viadrina School of Governance 2012, Siemens Integrity Initiative. Best Practice on Anti-Corruption Incentives and Sanctions for Business, Executive overview, Humboldt-Viadrina School of Governance, Germany

IACRC, 2015, Collusive bidding schemes, Guide to Combating Corruption & Fraud in Development Projects, International Anti-corruption Resource Center (IACRC), http://guide.iacrc.org/potential-scheme-collusive-bidding/, accessed 15.10.2015

ICAC, 2011, Investigation into corrupt conduct of Sydney Water employees and others, ICAC Report March 2011, Independent Commission Against Corruption (ICAC), https://www.icac.nsw.gov.au/docman/investigations/reports/3725-investigation-into-corrupt-conduct-of-sydney-water-employees-and-others-march-2011-operation-siren/file, accessed 31.05.2016

ICAC, no year, Delegation of Authority, Independent Commission Against Corruption (ICAC), Australia, http://www.icac.nsw.gov.au/preventing-corruption/knowing-your-risks/delegation-of-authority/4895, accessed 03.12.2015

ICAC, no year, Cash Handling, Independent Commission Against Corruption New South Wales (ICAC), http://www.icac.nsw.gov.au/preventing-corruption/knowing-your-risks/cash-handling/4909, accessed 15.10.2015

ICAC, no year, Recruitment and selection, Independent Commission Against Corruption New South Wales (ICAC), http://www.icac.nsw.gov.au/preventing-corruption/knowing-your-risks/recruitment-and-selection/4303, accessed 15.10.2015

ICC, 2005, Combating Extortion and Bribery: ICC Rules of Conduct and Recommendations, International Chamber of Commerce (ICC), http://www.iccwbo.org/Data/Policies/2005/Combating-Extortion-and-Bribery–ICC-Rules-of-Conduct-and-Recommendations/, accessed 31.05.2016

Igbanugo, H. A. and Gwenigale, R. A., 2011, Assessing and Minimizing Customs-Related Corruption Risks in Sub-Saharan Africa’s Ports, Igbanugo Partners Int’l Law Firm, PLLC, http://igbanugolaw.com/wp-content/uploads/2015/02/Assessing-and-Minimizing-Customs-Related-Corruption-in-SSA-Ports-July-2011.pdf, accessed 31.05.2016

Ingram, D., no year, Business Financial Plan Basics, Small Business Chron, http://smallbusiness.chron.com/business-financial-plan-basics-495.html, accessed 04.12.2015

Institute of Chartered Accountants, 2003, Reviewing auditor independence. Guidance for audit committees, Institute of Chartered Accountants, UK, https://www.academia.edu/5206925/Reviewing_auditor_independence_Guidance_for_audit_committees?auto=download, accessed 31.05.2016

iSight, no year, Handling Customer Complaints, a best practice guide, Isight, Canada, http://www.customerexpressions.com/cex/cexweb.nsf/Handling_Customer_Complaints_-_A_Best_Practice_Guide.pdf, accessed 31.05.2016

Itron, 2007, Advanced Metering Infrastructure (AMI), Itron, https://www.itron.com/na/productsAndServices/electricity/Pages/Solutions_Advanced-Metering-Infrastructure.aspx, accessed 04.12.2015

Kenya Anti-Corruption Commission, no year, Guidelines for the Development of a code of conduct and ethics for public officers, Kenya Anti-Corruption Commission, Kenya, http://www.eacc.go.ke/docs/Code_of_Conduct.pdf, accessed 31.05.2016

Kenya Anti-Corruption Commission, 2007, Guidelines for the Preparation of an Anti-Corruption Policy for Public Institutions, Kenya Anti-Corruption Commission, Kenya http://www.eacc.go.ke/docs/Anti_Corruption_Guidelines_07.pdf, accessed 31.05.2016

Konove, E., Griffith, E., Wilson, A., and Sepulveda, J., 2011, The Billing Process. Sound Practices to Ensure Financial Integrity, Panel contribution to the 70th Annual Meeting of the South Eastern Association of State Highway and Transportation Officials (SASHTO) in Louisville, USA, http://transportation.ky.gov/SASHTO/The%20Billing%20Process.pdf, accessed 31.05.2016

KPMG, 2011, Who is the typical fraudster?, KPMG Analysis of Global Patterns of Fraud, KPMG International Cooperative, https://www.kpmg.com/CEE/en/IssuesAndInsights/ArticlesPublications/Documents/who-is-the-typical-fraudster.pdf, accessed 31.05.2016

Laurel, D., 2009, How to Monitor Employee Performance, Ezine Articles, http://EzineArticles.com/4048028 accessed 28.10.2015

Leblebici, D., 2012, Impact of workplace quality on employees productivity. Case study of a bank in Turkey, dergipark.ulakbim.gov.tr/jbef/article/download/5000075821/5000070122, accessed 31.05.2016

Management Study Guide, no year, Delegation of Authority, Management Study Guide, http://www.managementstudyguide.com/delegation_of_authority.htm, accessed 29.10.2015

Marin Municipal Water District, 2006, Customer Service Field Inspector, Marin Municipal Water District, http://www.marinwater.org/DocumentCenter/Home/View/801, accessed 19.11.2015

McNamara, C., no year, Description of Minutes (a sample report of minutes is included later in this document), Free Management Library, http://managementhelp.org/boards/sample-minutes.htm, accessed 20.10.2015

MindTools, no year, What is Leadership, MindTools, http://www.mindtools.com/pages/article/newLDR_41.htm accessed 03.12.2015

MindTools, no year, Team-Building Exercises – Planning Activities That Actually Work, MindTools, http://www.mindtools.com/pages/article/newTMM_52.htm, accessed 03.12.2015

Moriarty, P., Batchelor, C., Abd-Alhadi, F. T., Laban, P. and Fahmy, H., 2007, The EMPOWERS Approach to Water Governance http://www.ircwash.org/sites/default/files/empowers_guidelines_methods_and_tools.pdf, accessed 31.05.2016

Murphy, P., no year, Employee Theft, Business Practical Knowledge, http://businesspracticalknowledge.wordpress.com/legal-security/employee-theft/, accessed 15.10.2015

National Council of Nonprofits, no year, Board Member Self-Assessment National Council of Nonprofits, www.councilofnonprofits.org/resources/resources-topic/boards-governance/board-member-self-assessment, accessed 19.11.2015

NGOConnect, 2012, How to set up an effective board of directors, NGOConnect, http://www.ngoconnect.net/documents/592341/749044/Setting+up+A+Board+of+Directors, accessed 31.05.2016

NHPA, no year, Merit System Principles, National Health Performance Authority (NHPA), UK

Nordmann, D., 2012, Deepening Governance in Water and Sanitation Services, A discussion paper for Water Services Regulatory Board (WASREB)

Odiwuor, K., 2013, In Africa, corruption dirties the water, IRIN humanitarian news and analysis, http://www.irinnews.org/report/97642/in-africa-corruption-dirties-the-water, accessed 15.10.2015

OECD, 2012, Whistleblower protection: encouraging reporting, CleanGovBiz Integrity in Practice, Organisation for Economic Cooperation and Development (OECD), France, http://www.oecd.org/cleangovbiz/toolkit/50042935.pdf, accessed 03.12.2015

OECD, 2011, Internal Control and Internal Audit Ensuring Public Sector Integrity and Accountability, Organisation for Economic Cooperation and Development (OECD), France, http://www.oecd.org/governance/internalcontrolandinternalauditensuringpublicsectorintegrityandaccountability.htm, accessed 31.05.2016

OECD, 2004, The OECD principles of Corporate Governance, Organisation for Economic Co-operation and Development (OECD), France, http://www.oecd.org/corporate/ca/corporategovernanceprinciples/31557724.pdf, accessed 31.05.2016

OECD, 2002, OECD Best Practices for Budget Transparency, Organisation for Economic Co-operation and Development (OECD), France, https://www.oecd.org/gov/budgeting/Best%20Practices%20Budget%20Transparency%20-%20complete%20with%20cover%20page.pdf, accessed 31.05.2016

Office of State Comptroller, no year, Technical assistance bulletin, Office of State Comptroller, USA

Ohio University, no year, Managers’ Guidelines for Salary Requests for Administrative Staff at Ohio University, Ohio University, USA, https://www.ohio.edu/hr/comp/upload/Compensation_Guidelines.pdf, accessed 07.12.2015

ORACLE, no year, Oracle Utilities Work and Asset Management. Optimize Work Performance and Asset Management, ORACLE, http://www.oracle.com/us/products/applications/utilities/business-solutions/work-asset-management/overview/index.html, accessed 02.12.2015

Pacific Institute, no year, Water Rates Communication and Education, Pacific Institute, USA, http://pacinst.org/wp-content/uploads/2013/01/water-rates-communication_and_education.pdf, accessed 31.05.2016

Pazzaglia, F., Sonpar, K., Martin de Holan, P., and Flynn, S., 2013, The Dangers of Disgruntled Ex-Employees, MIT Sloan Management Review, http://sloanreview.mit.edu/article/the-dangers-of-disgruntled-ex-employees/, accessed 19.10.2015

Pekkonen, A. and Malena, C., no year, Budget Transparency, Civicus and PG Exchange, http://civicus.org/images/PGX_G_Budget%20Transparency.pdf, accessed 31.05.2016

PI now, no year, Due Diligence Investigations, PInow.com, http://www.pinow.com/investigations/due-diligence, accessed 28.10.2015

Pierce and Rowell, 2006, The 10 keys to effective supervision. A developmental approach. White paper January 2006, Rising Sun Consultants, USA, http://www.risingsunconsultants.com/images/white_papers/PDFs/Supervision-Short.pdf, accessed 07.12.2015

Pinnington, R., 2011, Pioneering pact promises fresh approach to water provision, Transparency International (TI), Germany, http://blog.transparency.org/2011/06/15/pioneering-pact-promises-fresh-approach-to-water-provision/, accessed 04.12.2015

Plainview Water District, 2013, Procedures for Service Disconnections, Plainview Water District, USA, http://www.plainviewwater.org/Service%20Disconnection%201-13.pdf, accessed 31.05.2016

PPOA, 2010, The Service Charter, Public Procurement Oversight Authority (PPOA), Kenya, http://www.ppoa.go.ke/index.php?option=com_content&view=article&id=77&Itemid=140, accessed 21.10.2015

Proudfoot, S., 2004, Elements of successful lobbying, Hillwatch, http://www.hillwatch.com/Publications/Bulletins/Successful_Lobbying.aspx, accessed 19.11.2015

PwC, 2005, Corporate governance toolkit for small and medium enterprises, PricewaterhouseCoopers (PwC), USA, http://www.himaa.org.au/Governance/toolkit_print.pdf, accessed 31.05.2016

PWC, 2007, How to improve account reconciliation activities, PricewaterhouseCoopers (PWC), USA

Ryan, B., 2008, Finance and Accounting for Business, Cengage Learning, USA

Sharp Paine, 1994, Managing for organizational integrity, Harvard Business Review, https://www.uzh.ch/cmsssl/business/dam/jcr:ffffffff-e58c-843d-0000-0000257df2b3/Paine.pdf

Singh, S., 2013, The Bill of Confusion Asian Water and Wastewater, http://sahanasingh.wordpress.com/2013/03/21/the-bill-of-confusion/, accessed 19.11.2015

SME Corporation Malaysia, 2011, Financial Guide for SMEs, SME Corporation Malaysia, http://www.smecorp.gov.my/vn2/sites/default/files/Financial%20ENG.pdf, accessed 04.12.2015

SME Toolkit, no year, Financial Management & Reporting, SME Toolkit, http://www.smetoolkit.org/smetoolkit/en/category/918/Financial-Management-Reporting, accessed 04.12.2015

SME Toolkit Zambia, no year, Guarding Your Intellectual Property, adapted from content excerpted from American Express®, SME Toolkit Zambia, OPEN Small Business Network, http://zamcom.smetoolkit.org/zambia/en/content/en/755/Guarding-Your-Intellectual-Property, accessed 19.10.2015

SME Toolkit Zambia, no year, Preventing Employee Fraud, adapted from content excerpted from American Express®, SME Toolkit Zambia, OPEN Small Business Network, http://zambia.smetoolkit.org/zambia/en/content/en/727/Preventing-Employee-Fraud, accessed 15.10.2015

Stansbury, C. and Stansbury, N., 2008, Examples of Corruption in Infrastructure, Global Infrastructure Anti-Corruption Centre (GIACC)

Stansbury, C. and Stansbury, N., 2008, Anti-corruption Training Manual, Global Infrastructure Anti-Corruption Centre (GIACC) and Transparency International (TI),

Starcomms PLC 2007, Tendering and Procurement Committee Charter, Starcomms PLC, UK

STRATEGIC, 2009, Corruption Practices and the Available Complaint, Feedback and Redress Tool(s) and Anti-corruption Tool(s) in Water and Sanitation Sector – Bondo District, Strategic Public Relations and Research Limited, Draft prepared for Kenya Water for Health Organization (KWAHO) and United Nations Development Programme (UNDP)

Subramanian, 2013, Leading People to Work Together as a Team, Global Journal for Research Analysis, Vol.2 Issue 6

SUWASA, 2013, Nigeria – Consumer Count Aims to Improve Utility Revenue, Sustainable Water and Sanitation in Africa (SUWASA), Kenya

SYPTE, no year, Appendix B. Guide to Specification Writing, South Yorkshire Passenger Transport Executive (SYPTE), http://www.sypte.co.uk/uploadedFiles/Corporate/Freedom_Of_Information/ProcurementGuideAppendixB.pdf, accessed 03.12.2015

TAFE Queensland International, 2011, Queensland VET Sector Partnership Due Diligence. A Best Practice Guide for Partnership Due Diligence, TAFE Queensland International, Australia

The Best Practice Network Guidelines, no year, Duties of a compliance officer, The Best Practice Network Guidelines, http://www.best-practice.com/compliance-best-practices/compliance-management/duties-of-a-compliance-officer/, accessed 28.10.2015

The Global Initiative Against Organized Crime, 2014, Water, water everywhere? Charting the growth of organized water theft, The Global Initiative Against Organized Crime, http://flarenetwork.org/learn/africa/article/charting_the_growth_of_water_theft.htm, accessed 15.10.2015

TI, 2010, Whistleblowing, an effective tool in the fight against corruption, Transparency International (TI), http://files.transparency.org/content/download/228/916/file/2010_1_PP_Whistleblowing_EN.pdf, accessed 07.12.2015

TI, 2011, Kenya National Water Integrity Study (NWIS), Transparency International (TI)

TI, no year, Integrity Pacts, Transparency International (TI), Germany, http://www.transparency.org/whatwedo/tools/integrity_pacts, accessed 19.11.2015

TI and WIN, 2008, Global Corruption Report 2008 Corruption in the Water Sector, Transparency International (TI) and Water Integrity Network (WIN), Berlin, Germany

TISDA, 2011, The Mombasa MoU Pact for Impact, The Transparency and Integrity in Service Delivery in Africa (TISDA), http://tisdakenya.wordpress.com/2011/05/23/the-mombasa-mou-pact-for-impact/, accessed 04.12.2015

Tweed Shire Council, no year, Asset Management Policy Version 1.4, Tweed Shire Council, Australia

U4, 2009, Not so petty. Corruption risks in payment and licensing systems for water, U4 Anti-Corruption Resource Centre (U4), Norway

U4, 2006, Using blacklisting against corrupt companies, U4 Anti-Corruption Resource Centre (U4), Norway

U4, 2007, Anti-corruption complaint mechanisms, U4 Anti-Corruption Resource Centre (U4), Norway

U4, 2009, The Implementation of Integrated Financial Information Management Systems (IFMIS), U4 Expert Answer, U4 Anti-Corruption Resource Centre (U4), Norway

UC Davis, 2010, Salary Setting Guidelines for Classification Actions, UC Davis, http://www.hr.ucdavis.edu/compensation/documents/setting_salary.pdf, accessed 07.12.2015

UN, no year, United Nations Convention Against Corruption. Preamble, United Nations (UN), USA

UN-HABITAT, 2008, Illegal use reduction operation manual, United Nations Human Settlements Programme (UN-HABITAT), Kenya

UN-HABITAT, 2012, Reduction of Illegal Water, United Nations Human Settlements Programme (UN-HABITAT), Utility Management Series for Small Towns, Volume 6, Kenya

UNDP, 2011, Fighting corruption in the water sector, United Nations Development Programme (UNDP)

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Further reading

Academic Leadership Support, no year, Lead meetings, University of Wisconsin-Madison, https://www.ohrd.wisc.edu/AcademicLeadershipSupport/LeadMeetings/tabid/74/Default.aspx, accessed 02.12.2015usammen

Alley, M., no year, Sample Memo Format, Writing and speaking guidelines, http://www.writing.engr.psu.edu/workbooks/memo_format.html, accessed 02.12.2015

André, P., Martin, P. and Lanmafankpotin, G., 2012, Citizen Participation, Université de Montreal, Canada

APSEA, no year, How to Retain Key Staff in Competitive Environment, Association of Professional Societies in East Africa (APSEA), Kenya

ASX, no year, ASX Corporate Governance Council Principles and Recommendations, The Australian Securities Exchange (ASX), http://www.asx.com.au/governance/corporate-governance.htm, accessed 19.11.2015

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BIOA, 2007, Guide to principles of good complaint handling, British and Irish Ombudsman Association (BIOA), UK

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Last updated 02 June 2016