UGANDA: Citizens Action for Accountable WATSAN Services in the Slums of Kawempe – Kampala City

This case study shows how inhabitants of Uganda's capital Kampala have found opportunities to voice their demands for better water and sanitation services. The Citizens’ Action Project enables urban poor communities to gather information to force providers to be more transparent and efficient. This case is a rare example in Africa of poor citizens holding their local governments and service providers to account for the service they render.

CIS 03 2009 UGANDA.pdf  (242 kB)