Bribes to postpone disconnections
In order to avoid disconnections, customers may collude with field staff and administrative staff or be extorted by field staff to pay bribes.
Risk type: Practice
Risk driver: Internal; External
If a customer does not pay bills, a common practice is to disconnect the customer. In order to avoid disconnections, customers may pay bribes to field staff who are supposed to disconnect them or to administrative staff to prevent themselves from being listed for disconnection. Field staff might also pressure the customer to pay these bribes in order to not get disconnected, or threaten to disconnect a customer early.
- High levels of non-revenue water
- Few re-connections in comparison to reported disconnections
KEY GUIDING DOCUMENTS
TI, WIN, 2008, Global Corruption Report 2008 Corruption in the Water Sector, Transparency International (TI) & Water Integrity Network (WIN), Berlin, Germany
Collusion with landlord1
Target group: Utilities
Location: New Jersey, USA
In New Jersey (USA) in 2007, a water agency employee pleaded guilty to colluding with a landlord to extract money from poor households that sought to avoid water disconnection due to outstanding bills.
- TI and WIN, 2008, Global Corruption Report 2008 Corruption in the Water Sector, Transparency International (TI) and Water Integrity Network (WIN), Berlin, Germany