Tool

Measure quality of services after completion

Confirm that the constructed infrastructure / delivered intervention is in well functioning / in good condition and provides good quality services

To determine the quality of project outputs the functionality of the infrastructure and the quality of the provided services is determined at the project site using different types of tests (e.g. related to water quality) and inspections.

Purpose and link to IQC

Measure quality of services after completion of project help assuring that the project output is fit for purpose – e.g. the infrastructure is functional and can be used to deliver the envisaged benefits (quality, quantity, convenience, continuity, health) to the target group. It is a key step to unveil and reduce low quality of work, theft of assets and other illicit practices.

How to

1.   Determine the parameters that need to be checked

In the first place it is important to select how you will measure the quality of the service. Answering the following questions will help you to determine key parameters that you should check and how:

  • What is the objective of the project?
  • Which test will you use to check if the intervention provides services that meet the project objectives?
  • How can you determine of services are continuously available?
  • How can you determine if the intervention provides sufficient services for the entire target group?

2.   Carry the quality test out and document the results

Prepare a table that will allow you to document all tests. Carry out or organize for the implementation of all checks, document the results and date of the test. Where applicable confirm the results by having the person that performed the test sign the documentation sheet.

Example for a water pump:

Methodology to measure quality of service Results Date and signature
Water quality test Drinking water quality John Smith

27th August 2015

Discharge test 1 Uninterrupted water supply with a flow of 17 litres/minute at 9am John Smith

27th August 2015

Discharge test 2 Uninterrupted water supply with a flow of 17 litres/minute at 2pm John Smith

27th August 2015

Discharge test 3 Uninterrupted water supply with a flow of 17 litres/minute at 7pm John Smith

27th August 2015

Leakage test No leakage John Smith

27th August 2015

Note: for software projects, it can be checked to what extend the delivered information has been taken up by the participants (e.g. capacity building training, awareness raising campaigns…).

Template

References & Further Readings

 

Last updated 13 April 2018

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