What is it:
15-minute integrity maturity survey for utilities based on integrity indicators validated in research with the Inter-American Development Bank.
Why it is relevant:
Understanding what integrity practices are in place in a utility, and how to improve, is key to having an effective integrity risk management strategy or ESG programme. In the water and sanitation sector specifically, integrity management can support improved service delivery, build trust with users, and reduce costly risks of corruption or unethical behaviour.
This survey provides insight on internationally recognised best practices for integrity, adapted specifically for water and sanitation service operators or utilities.
How does it work:
The self-scan is an online survey in English, Spanish or French, that can be filled in by a staff member or small team with knowledge of key governance and control processes.
The data collected is anonymised and processed in the strictest confidentiality by the WIN research team as input to a global trends report on integrity management challenges and best practices for utilities.
All participating utilities receive:
- A summary of the answers given;
- A personalised benchmarking report comparing individual utility scores with average scores for water and sanitation utilities, across the main integrity principles (when a minimum number of responses is collected for analysis);
- A copy of the global trends report.
The reports are shared exclusively with the email provided for the survey.
GO TO SURVEY (English)
ACCEDA A LA ENCUESTA (Español)
ACCEDER AU QUESTIONNAIRE (Français)
This survey is administered with the Limesurvey platform with data saved on servers in Germany in accordance with GDPR.
Going further:
The Integrity Management Toolbox for water and sanitation utilities is a tested set of resources to launch or boost integrity management programmes in utilities. It has been piloted and used to improve service, support financial stability, and ensure compliance in over 25 utilities serving more than 4 million users in 10 countries. Contact us for more info on how to use the tool.