• Risks, Tools, Resources

    Integrity Management Toolbox for Water Sector Organizations

 

RISKS & TOOLS

FINANCIAL MANAGEMENT - ACCOUNTING

Including financial planning, accounting of all financial transactions, as well as handling cash and assets.

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GOVERNANCE -
CONTROLS

Including organization’s management activities and all internal regulations, as well as their enforcement and monitoring.

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HUMAN
RESOURCES

Including recruitment, promotion, working conditions, training, and disciplinary and functional leadership of employees.

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PROCUREMENT
(BIDDING)

Including contracting out a service or product to a bidder or applying for a tendered contract.

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PROJECT EXECUTION -
O&M

All activities to manage and maintain services, including managing contracts.

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USER/CUSTOMER RELATIONS – SERVICE DELIVERY

Delivery of products and services, handling payments, and managing communication with users.

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MANUALS AND OTHER RESOURCES

Manual used for Toolbox implementation in Kenyan water utilities (2014)

HOW IT WORKS

See more details about the Integrity Management Toolbox methodology and how we support organizations to develop long-term change management processes for more integrity.

FACILITATOR TIPS

Tips and tricks for facilitators on discussing integrity, managing multi-stakeholder workshops, and coaching for change.

FINANCIAL MANAGEMENT - ACCOUNTING

Risks

Tools

GOVERNANCE - CONTROLS

Risks

Tools

HUMAN RESOURCES

Risks

Tools

PROCUREMENT

Risks

Tools

PROJECT EXECUTION AND O&M

Risks

Tools

USER / CUSTOMER RELATIONS - SERVICE DELIVERY

Risks

Tools

POLICY - REGULATION

Risks

Tools