Africa, Assessment - Monitoring, Case - Good Practice, Civil Society Organization, Development Partner, Global, Government, Home, IM, Intro, Kenya, News - Update, Post, Regulator - Regulatory Authority, Risk Management, Social Accountability, Stakeholder Engagement, Water and Sanitation Service Provider, Water User - User Group,

Integrity Management toolbox for small water supply systems

This video introduces a new practical approach to look at integrity issues of community-managed water systems and to build capacity […]

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Asia, Case - Good Practice, IM, Indonesia, Post, Risk Management, River Basin Organization, Water Management Organization,

Learning from the Indonesian Experience

WIN transferred the Integrity Management (IM) Toolbox for Kenyan water service providers to the Asian context in a pilot project in Indonesia in 2014.

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Governance - Controls, IM, Risk Management, Tool, Water and Sanitation Service Provider,

Water safety plan

A comprehensive risk assessment and risk management approach from water catchment to consumption.

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IM, Risk Management, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Water development pact

A Memorandum of Understanding on a collaborative approach improving service delivery by utilities and users.

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IM, Risk Management, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Service charter

A social contract between utility and customers that informs about practices, services, rights and obligations.

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