Civil Society Organization, IQC, Public institution, Regulator - Regulatory Authority, Tool, Water and Sanitation Service Provider, Water Management Organization,

Reporting to funders

Reports to funders are written documents that provide information about the development of a project. They should provide information on […]

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IM, Procurement - Bidding, Public institution, Risk Management, SME, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Transparent prices/fees/charges

Providing access to information on price structure and setting.

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Financial Management - Accounting, Governance - Controls, Human Resources, IM, Project Execution - O&M, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Standard operating procedures

Written instructions that document the “who”, “what”, “where” and “when” of an activity.

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Human Resources, IM, Project Execution - O&M, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Staff supervision & inspection

Quality control of staff’s performance by line managers or personnel who are not direct superiors.

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Human Resources, IM, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Staff rotation

Employees are shifted between assignments and jobs at regular intervals.

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IM, Procurement - Bidding, Project Execution - O&M, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Standards in contracts

Particular work standards and essential characteristics which the contractor has to fulfil.

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Human Resources, IM, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Salary policy

Guidelines that set the framework for remuneration of staff.

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