Financial Management - Accounting, IM, Project Execution - O&M, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Payment procedures

Effective control and authorisation of expenditures.

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IM, Public institution, River Basin Organization, SME, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Complaint management system

A system that allows customers to register their dissatisfaction with the organization.

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Financial Management - Accounting, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Computerized accounting

A software-based budgeting and accounting system for the management of spending, payment processing, budgeting and reporting.

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Governance - Controls, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Compliance management

A mix of policies, procedures, documentation, internal auditing, security controls, and technological enforcement.

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Governance - Controls, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Corporate governance structure

A system by which an organization is directed and controlled.

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Governance - Controls, Human Resources, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Code of conduct, behaviour standards

Statement of principles and values to establish a set of standards on behaviour within an organization.

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Financial Management - Accounting, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Cash handling policy/guidelines

Formalisation of procedures that involve accepting, counting, tracking and dispensing of cash.

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IM, Procurement - Bidding, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Black and white listing

Categorising potential partners as (un-)acceptable and (un-)trustworthy.

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