Risk Archives - WIN - Water Integrity Network

Dec 01, 2015

Governance - Controls, IM, Risk, Water and Sanitation Service Provider,

Over-extraction and pollution of water sources

Utilities can over-extract or pollute water sources as a result of weak management.

Dec 01, 2015

Financial Management - Accounting, IM, Risk, Water and Sanitation Service Provider,

Inefficient revenue generation

Insufficient billing and collection systems and outdated customer databases endanger utilities’ generation of revenues.

Dec 01, 2015

IM, Project Execution - O&M, Risk, Water and Sanitation Service Provider,

Collusion of staff with informal and private water providers

Utility staff members may collude with informal water providers, enabling them to conduct illegal business in exchange for a share in profits.

Dec 01, 2015

IM, Project Execution - O&M, Risk, Water and Sanitation Service Provider,

Operation and maintenance not carried out properly

Operations and maintenance might be neglected by staff and contractors.

Dec 01, 2015

IM, Risk, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Manipulation of meters and meter readings

Customers and meter readers might collude to reduce water bills.

Dec 01, 2015

IM, Risk, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Bribes for speedy connections or repair work

Customers voluntarily or involuntarily make illegal payments to secure or expedite services.

Dec 01, 2015

IM, Risk, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Bribes for illegal (re-)connections

Staff might use knowledge and equipment to set up illegal connections in exchange for bribes.

Dec 01, 2015

IM, Risk, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Bribes to postpone disconnections

In order to avoid disconnections, customers may collude with field staff and administrative staff or be extorted by field staff to pay bribes.

Dec 01, 2015

Governance - Controls, IM, Risk, SME, Water and Sanitation Service Provider,

Biased composition of Board of Directors

The appointment of Board of Directors (BoD) members does not follow the correct procedure due to political interference.

Dec 01, 2015

Governance - Controls, IM, Risk, River Basin Organization, SME, Water and Sanitation Service Provider,

Board of Directors affected by personal interests

Board of Directors (BoD) members might illicitly use their influence for personal gain and at the expense of the organization’s performance.