Financial Management - Accounting, Governance - Controls, IM, Risk Management, SME, Tool,

Tax compliance

Submitting correct tax return statements and paying due taxes in time.

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IM, Project Execution - O&M, Risk Management, SME, Tool,

Project management

A carefully planned effort to accomplish a specific objective of a project.

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Financial Management - Accounting, IM, Risk Management, SME, Tool,

Financial planning

Planning the needed finances for activities, resources, equipment and materials that are needed to achieve the organization’s objectives.

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IM, Procurement - Bidding, Public institution, Risk Management, SME, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Transparent prices/fees/charges

Providing access to information on price structure and setting.

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Financial Management - Accounting, Governance - Controls, Human Resources, IM, Project Execution - O&M, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Standard operating procedures

Written instructions that document the “who”, “what”, “where” and “when” of an activity.

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Human Resources, IM, Project Execution - O&M, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Staff supervision & inspection

Quality control of staff’s performance by line managers or personnel who are not direct superiors.

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Human Resources, IM, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Staff rotation

Employees are shifted between assignments and jobs at regular intervals.

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IM, Procurement - Bidding, Project Execution - O&M, Public institution, Risk Management, SME, Tool, Water and Sanitation Service Provider,

Standards in contracts

Particular work standards and essential characteristics which the contractor has to fulfil.

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