User & Customer Relations - Service Delivery Archives - WIN

Jan 10, 2018

Assessment - Monitoring, Civil Society Organization, Development Partner, Government, Social Accountability, Stakeholder Engagement, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider, Water User - User Group,

Citizen report cards

Systematic feedback on service delivery, based on surveys.

Mar 22, 2017

Analysis, Case - Good Practice, Civil Society Organization, Global, Home, Policy - Oversight, Policy - Regulation, Post, Stakeholder Engagement, User & Customer Relations - Service Delivery,

Involving Citizens in Policy Making for Urban Sanitation

How participatory and transparent wastewater governance can make a difference – guest post by Jean-Marie Ily of GRET

Jan 18, 2017

Asia, Civil Society Organization, Development Partner, Financing Institution, Governance - Controls, Government, Home, MCWIP, Nepal, Partner Feature, Policy - Regulation, Stakeholder Engagement, User & Customer Relations - Service Delivery, Water User - User Group,

‘We push for “Transparency, Accountability, and Participation” as a means to achieve good governance’

Interview with Rubika Shrestha of Helvetas to discuss tools organizations can use, like public audits, to increase the integrity of rural WASH projects.

Dec 08, 2016

Americas, Analysis, Assessment - Monitoring, Case - Good Practice, Civil Society Organization, Financial Management - Accounting, Home, Mexico, Post, Project Execution - O&M, Social Accountability, Stakeholder Engagement, User & Customer Relations - Service Delivery,

Access to socially useful data on water in Mexico

What it takes to translate the right to information into a socially useful tool for citizen participation in the management of water resources

Aug 24, 2016

Africa, Analysis, Asia, Burkina Faso, Global, Home, MCWIP, Mozambique, Nepal, Post, Social Accountability, Tanzania, User & Customer Relations - Service Delivery,

How can social accountability best support water management to achieve the SDGs?

Examples of social accountability mechanisms in water management from Burkina Faso, Tajikistan, and Tanzania, and an invitation to an open discussion on social accountability mechanisms for increased water integrity at Stockholm World Water Week 2016.

Dec 04, 2015

IM, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Water development pact

A Memorandum of Understanding on a collaborative approach improving service delivery by utilities and users.

Dec 04, 2015

IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Service charter

A social contract between utility and customers that informs about practices, services, rights and obligations.

Dec 04, 2015

IM, Project Execution - O&M, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

(Semi-)automatic water meters

(Semi-)automatic water meters measure and communicate consumption for monitoring and billing and make manual reading obsolete.

Dec 04, 2015

IM, Project Execution - O&M, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Meter reading procedures

Specifications on regular and manual checks on consumers’ water meters.

Dec 04, 2015

IM, Project Execution - O&M, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Illegal connection control

Proactive, effective and comprehensive identification and investigation of illegal connections.