Assessment - Monitoring, Civil Society Organization, Development Partner, Government, Social Accountability, Stakeholder Engagement, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider, Water User - User Group,

Citizen report cards

Systematic feedback on service delivery, based on surveys.

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Analysis, Case - Good Practice, Civil Society Organization, Global, Home, Policy - Oversight, Policy - Regulation, Post, Stakeholder Engagement, User & Customer Relations - Service Delivery,

Involving Citizens in Policy Making for Urban Sanitation

How participatory and transparent wastewater governance can make a difference – guest post by Jean-Marie Ily of GRET

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Asia, Civil Society Organization, Development Partner, Financing Institution, Governance - Controls, Government, Home, MCWIP, Nepal, Partner Feature, Policy - Regulation, Stakeholder Engagement, User & Customer Relations - Service Delivery, Water User - User Group,

‘We push for “Transparency, Accountability, and Participation” as a means to achieve good governance’

Interview with Rubika Shrestha of Helvetas to discuss tools organizations can use, like public audits, to increase the integrity of rural WASH projects.

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Americas, Analysis, Assessment - Monitoring, Case - Good Practice, Civil Society Organization, Financial Management - Accounting, Home, Mexico, Post, Project Execution - O&M, Social Accountability, Stakeholder Engagement, User & Customer Relations - Service Delivery,

Access to socially useful data on water in Mexico

What it takes to translate the right to information into a socially useful tool for citizen participation in the management of water resources

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Africa, Analysis, Asia, Burkina Faso, Global, Home, MCWIP, Mozambique, Nepal, Post, Social Accountability, Tanzania, User & Customer Relations - Service Delivery,

How can social accountability best support water management to achieve the SDGs?

Examples of social accountability mechanisms in water management from Burkina Faso, Tajikistan, and Tanzania, and an invitation to an open discussion on social accountability mechanisms for increased water integrity at Stockholm World Water Week 2016.

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IM, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Water development pact

A Memorandum of Understanding on a collaborative approach improving service delivery by utilities and users.

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IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Service charter

A social contract between utility and customers that informs about practices, services, rights and obligations.

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IM, Project Execution - O&M, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

(Semi-)automatic water meters

(Semi-)automatic water meters measure and communicate consumption for monitoring and billing and make manual reading obsolete.

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IM, Project Execution - O&M, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Meter reading procedures

Specifications on regular and manual checks on consumers’ water meters.

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IM, Project Execution - O&M, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Illegal connection control

Proactive, effective and comprehensive identification and investigation of illegal connections.

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