Category: User & Customer Relations – Service Delivery
Involving Citizens in Policy Making for Urban Sanitation
How participatory and transparent wastewater governance can make a difference – guest post by Jean-Marie Ily of GRET
Read more...‘We push for “Transparency, Accountability, and Participation” as a means to achieve good governance’
Interview with Rubika Shrestha of Helvetas to discuss tools organizations can use, like public audits, to increase the integrity of rural WASH projects.
Read more...Access to socially useful data on water in Mexico
What it takes to translate the right to information into a socially useful tool for citizen participation in the management of water resources
Read more...How can social accountability best support water management to achieve the SDGs?
Examples of social accountability mechanisms in water management from Burkina Faso, Tajikistan, and Tanzania, and an invitation to an open discussion on social accountability mechanisms for increased water integrity at Stockholm World Water Week 2016.
Read more...Water development pact
A Memorandum of Understanding on a collaborative approach improving service delivery by utilities and users.
Read more...Service charter
A social contract between utility and customers that informs about practices, services, rights and obligations.
Read more...(Semi-)automatic water meters
(Semi-)automatic water meters measure and communicate consumption for monitoring and billing and make manual reading obsolete.
Read more...Meter reading procedures
Specifications on regular and manual checks on consumers’ water meters.
Read more...Illegal connection control
Proactive, effective and comprehensive identification and investigation of illegal connections.
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