Africa, Analysis, Civil Society Organization, Contractor, Development Partner, Ethiopia, Financing Institution, Government, Home, Kenya, News - Update, Post, River Basin Organization, Stakeholder Engagement, Tanzania, Training, Uganda, Water and Sanitation Service Provider, Water Management Organization, Zambia,

The East Africa Water Integrity Forum 2017: Linking Policy with Practice

Key messages and follow-up actions for promoting integrity in the water sector

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Asia, Case - Good Practice, IM, Indonesia, Post, Risk Management, River Basin Organization, Water Management Organization,

Learning from the Indonesian Experience

WIN transferred the Integrity Management (IM) Toolbox for Kenyan water service providers to the Asian context in a pilot project in Indonesia in 2014.

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Governance - Controls, IM, River Basin Organization, Tool, Water and Sanitation Service Provider,

Water safety plan

A comprehensive risk assessment and risk management approach from water catchment to consumption.

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IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Service charter

A social contract between utility and customers that informs about practices, services, rights and obligations.

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IM, Project Execution - O&M, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Meter reading procedures

Specifications on regular and manual checks on consumers’ water meters.

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IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Civil society/user engagement and participation

A process that involves the participation of ordinary people that are affected by the utility’s activities and decisions.

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Financial Management - Accounting, IM, River Basin Organization, SME, Tool,

Financial planning

Planning the needed finances for activities, resources, equipment and materials that are needed to achieve the organization’s objectives.

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Financial Management - Accounting, Governance - Controls, Human Resources, IM, Project Execution - O&M, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Standard operating procedures

Written instructions that document the “who”, “what”, “where” and “when” of an activity.

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