Governance - Controls, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Delegated authority document

Procedures for delegating decision making power to the subordinate.

Read more...

Human Resources, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Recruitment and promotion policy

Rules for merit-based recruitment and career development.

Read more...

Human Resources, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Job descriptions

Written statements that describe the duties, responsibilities, qualifications and reporting relationships of a job.

Read more...

Governance - Controls, Human Resources, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Integrity training

Providing conceptual background, an overview of available instruments and tools as well as examples of good practice.

Read more...

Financial Management - Accounting, IM, Project Execution - O&M, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Payment procedures

Effective control and authorisation of expenditures.

Read more...

IM, Public institution, River Basin Organization, SME, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Complaint management system

A system that allows customers to register their dissatisfaction with the organization.

Read more...

Financial Management - Accounting, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Computerized accounting

A software-based budgeting and accounting system for the management of spending, payment processing, budgeting and reporting.

Read more...

Governance - Controls, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Compliance management

A mix of policies, procedures, documentation, internal auditing, security controls, and technological enforcement.

Read more...