Tools and good practice for water institutions and service providers

Regulation of corruption must start with the companies themselves taking action’ –  Eng. Robert Gakubia, Chief Executive, WASREB


Water institutions, water organizations and public or private water service providers are at the forefront of the efforts to address corruption. They have much to lose in terms of reputation and revenue should corruption become a problem in their organization. Likewise, although the process can be difficult and resisted, they have much to gain from proactively promoting water integrity: including the trust of their partners, customers, and creditors.

Different organizations have developed a variety of strategies to promote integrity within their work. For example, several organizations have started by assessing integrity risks of their activities (for example in terms of CSR, compliance, or operations). Some organizations have even committed to deep reorganization and reform to reduce incidents, integrate user feedback, and improve service levels. Several more have focused on ensuring that high risk processes, such as procurement, are corruption free.



The integrity management toolbox provides guidance on several instruments that can be implemented within an organization to manage risks in for example, accounting, governance or human resources. It is a practical, step-by-step approach for water institutions and service providers to address their most pressing integrity risks.


Browse through descriptions of integrity risks for water organizations in human resources, accounting or service delivery and see the tools that can help address them.



Here are just a few tools that we know some organizations have adapted for work in their area of expertise: water and sanitation service provision in urban and rural areas, river basin management, …


We want to learn from you! Please don’t hesitate to share your experiences with us. We publish cases studies and new ideas on a continuous basis.