Integrity Management is a change management approach to reduce unnecessary losses from corruption and bad practice in human resources, accounting, O&M and other work processes.

It can help reduce reputational risks for organizations, at time when financing partners, clients, and citizens are increasingly taking note of integrity issues and demanding transparency and accountability from water organizations.

 

WHEN TO USE IT

  • When an organization wants to improve performance, undertake internal reforms to strengthen integrity, or improve customer relations.
  • When an organization wants to implement change management processes to minimize reputational and legal risks related to integrity issues.
  • When a process or project is stalled or integrity issues have come up.

 

EXPECTED RESULTS

  • Improved internal systematic management of processes, in line with legal and compliance mechanisms, and best practices for accounting or project management.
  • When applied by a network of organizations: supported and improved performance benchmarking.

 

The toolbox has already been successfully adapted and scaled to work for very different organizations: from small contractors in Zambia, to regulatory agencies and service providers in Latin America, river basin organizations in Indonesia or urban utilities serving millions of users in Bangladesh. Current toolbox adaptations and developments are currently being supported by partners such as the IADB in Latin America and KfW in Albania.

We also work with BAWINcewas, GIZ, SIWI to continuously improve the toolbox and support Integrity Management change processes in a range of organizations worldwide.

HOW IT WAS DEVELOPED AND TESTED

Water Integrity Network (WIN), cewas, and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) developed the Integrity Management Toolbox for Water Sector Organizations. It was launched as a tool for water utilities in Kenya to implement a change management process focused on integrity. We work with partners, including cewas, SIWI, Caritas Switzerland to expand the tool and develop new resources for new adaptations worldwide.

Together we have since initiated, facilitated and coached more than 18 processes in Asia, Europe, Latin America and Africa, partnering with SDC, IADB, GIZ, KfW, SECO, UNDP, amongst others. The Toolbox has been adapted and scaled to work for very different organizations: from small contractors in Zambia, to regulatory agencies and service providers in Latin America, river basin organizations in Indonesia or urban utilities serving millions of users in Bangladesh.

Thank you to our financing partners and to all the dedicated individuals and organizations who helped shape the Integrity Management Toolbox and make it a hands-on tool for change in water organizations.

 

Cases and Examples