There are many examples of integrity risks that are relatively common in the water sector: from illegal connections to bribery, accounting fraud to unclear procurement guidelines. Be prepared.

Integrity Management (IM) is a change management approach to reduce unnecessary losses from corruption and bad practice in human resources, accounting, O&M and other work processes. It can help reduce reputational risks at time when citizens, clients, and financing partners are increasingly taking note of integrity issues and demanding transparency and accountability from water organizations.

The Integrity Management (IM) toolbox is an adaptable set of resources to support Integrity Management for private and public utilities, public water institutions and agencies, or water sector contractors.

Service providers & institutions

  • Use the IM toolbox to assess service models for integrity risks that can affect your reputation or drain resources.
  • Find and implement practical solutions in a step-by-step change process for integrity and compliance aligned with customer needs.

River Basin

  • Use the IM toolbox to facilitate dialogue and build trust between river basin stakeholders.
  • Create incentives for organizations to improve corporate governance and contribute to a basin-wide integrity plan.

Regulatory agencies, donors, networks

  • Mandate the use of the IM toolbox to increase accountability among the organizations under your purview.
  • Benchmark organizations on integrity and compliance as an incentive for better performance.


An Integrity Management programme using the IM toolbox is an iterative, step-by-step process. 

We generally work with trained local coaches to support organizations throughout the implementation process.


The IM toolbox includes detailed descriptions of common integrity risks for utilities, public institutions, river basin organizations, and water sector contractors, as well as resources on practical mitigation tools and how to implement them.

The toolbox has already been successfully adapted and scaled to work for very different organizations: from small contractors in Zambia, to regulatory agencies and service providers in Latin America, river basin organizations in Indonesia or urban utilities serving millions of users in Bangladesh. Current toolbox adaptations and developments are currently being supported by partners such as the IADB in Latin America and KfW in Albania.

We also work with BAWINcewas, GIZ, SIWI to continuously improve the toolbox and support Integrity Management change processes in a range of organizations worldwide.


The IM Toolbox was developed by the Water Integrity Network (WIN), cewas, and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ). It was initially designed for water utilities in Kenya with the support of the German Federal Ministry for Economic Cooperation and Development (BMZ). Toolbox developers drew on results of a comprehensive desk study and input from Kenyan utilities to formulate the methodological concept for Integrity Management.

Thank you to our IM Toolbox financing partners, and to all the dedicated individuals and organizations who helped shape the IMT and make it a hands-on tool for change in water organizations.

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Financed by:



Strategic partners for promotion and development: