How IQC works
The IQC approach in practice - improve Integrity, manage Quality, and ensure Compliance
The IQC framework can be used directly to improve management of WASH or water resources management (WRM) projects with an infrastructure component: the extension of (safe) water supply or sanitation coverage, the development of water management or wetlands conservation infrastructure. It is then used to quickly identify weaknesses in project management and subsequently implement a continuous improvement process. The framework can also be adapted to improve capacity development programs, awareness-raising or even advocacy projects in the water sector.
At a different level, the IQC framework can also be used to raise awareness about typical integrity issues linked to water project management and to benchmark different projects or organizations.
WATER PROJECT IQC SUCCESS FACTORS
The IQC framework helps organizations assess and improve current project practices in 7 key areas of focus – the success factors.
See detailed descriptions of the success factors here,
To use the IQC framework for a continuous improvement process, project stakeholders are brought together at an IQC workshop, following a thorough contextual adaptation and preparation phase. The workshop is a means to:
- Reflect on current project practices using the 7 success factors
- Perform a risk assessment and identify priority areas for improvement.
- Select tools to make incremental improvements.
What kind of risks are examined?
There are many typical water-specific project risks that project managers face repeatedly. These risks include, for example, that it is not uncommon for standards or permit procedures to not be known or followed in small projects. Poor or false reporting and evaluation may also be issues and it may be difficult to find reliable or high-quality contractors.
IQC CONTINUOUS IMPROVEMENT
The implementation of IQC tools is a structured step-by-step process that can be monitored with repeated IQC workshops.
Practical tools and templates for quick IQC wins in project management
The tools selected at the workshop that should address the most problematic issues and enable quick wins. cewas and KEWASNET have developed a series of example tools and templates to get started on resolving some typical issues.
Search the IQC tools here.
An IQC assessment and benchmarking survey can be used to structure external project audits and compare performance of teams or organizations.
It is generally advisable to plan for a full data gathering process (the scale of which will depend on the scope of the survey exercise, required framework adaptations, number of participating organizations/teams, data availability), as well as an independent data validation process (with document audits or interviews for example).
Making the results available to external institutions and/or to the public can increase transparency towards customers, other water institutions, and donors, thereby fostering accountability and channelling efforts towards increased effectiveness.
The annual Kenya Water CSO performance report published by KEWASNET is an example of this type of IQC benchmarking process.
IQC PROJECT QUICK SCAN
Quickly screen the status of IQC in your projects yourself with this IQC quick scan. See where IQC tools could help strengthen your projects to achieve their goals.
IQC TOOLS & RESOURCES
All IQC resources and the full descriptions of example IQC tools that can help address the most common integrity risks in water project management