Governance - Controls, Human Resources, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Code of conduct, behaviour standards

Statement of principles and values to establish a set of standards on behaviour within an organization.


IM, Risk, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Bribes to postpone disconnections

In order to avoid disconnections, customers may collude with field staff and administrative staff or be extorted by field staff to pay bribes.