Tag: #159

IM, Public institution, River Basin Organization, SME, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Complaint management system

A system that allows customers to register their dissatisfaction with the organization.

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Financial Management - Accounting, IM, Risk, Water and Sanitation Service Provider,

Inefficient revenue generation

Insufficient billing and collection systems and outdated customer databases endanger utilities’ generation of revenues.

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