Tag: #163

IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Service charter

A social contract between utility and customers that informs about practices, services, rights and obligations.

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Financial Management - Accounting, IM, Risk, Water and Sanitation Service Provider,

Inefficient revenue generation

Insufficient billing and collection systems and outdated customer databases endanger utilities’ generation of revenues.

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