Human Resources, IM, Project Execution - O&M, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Staff supervision and inspection

Quality control of staff’s performance by line managers or personnel who are not direct superiors.

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Financial Management - Accounting, IM, Risk, Water and Sanitation Service Provider,

Inefficient revenue generation

Insufficient billing and collection systems and outdated customer databases endanger utilities’ generation of revenues.

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