Tag: #168

IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Civil society/user engagement and participation

A process that involves the participation of ordinary people that are affected by the utility’s activities and decisions.

Read more...

IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Insufficient customer orientation

Organizations fail to focus on who they are supposed to serve.

Read more...