#172 Archives - WIN - Water Integrity Network

Dec 02, 2015

Governance - Controls, Human Resources, IM, Project Execution - O&M, Public institution, River Basin Organization, Tool, Water and Sanitation Service Provider,

Field inspections

Regular monitoring of field staff and contractor performance by dedicated field inspectors or supervisors.

Dec 01, 2015

IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Insufficient customer orientation

Organizations fail to focus on who they are supposed to serve.