Human Resources, IM, Project Execution - O&M, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Staff supervision and inspection

Quality control of staff’s performance by line managers or personnel who are not direct superiors.

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IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Insufficient customer orientation

Organizations fail to focus on who they are supposed to serve.

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