Tag: #177

IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Civil society/user engagement and participation

A process that involves the participation of ordinary people that are affected by the utility’s activities and decisions.

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IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Insufficient responsiveness to complaints

An insufficient customer complaint management negatively affects the organization’s reputation and legitimacy.

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