#180 Archives - WIN - Water Integrity Network

Dec 03, 2015

IM, Public institution, River Basin Organization, SME, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

A system that allows customers to register their dissatisfaction with the organization.

Nov 27, 2015

IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

An insufficient customer complaint management negatively affects the organization’s reputation and legitimacy.