Tag: #181

Governance - Controls, Human Resources, IM, Project Execution - O&M, Public institution, River Basin Organization, Tool, Water and Sanitation Service Provider,

Field inspections

Regular monitoring of field staff and contractor performance by dedicated field inspectors or supervisors.

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IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Insufficient responsiveness to complaints

An insufficient customer complaint management negatively affects the organization’s reputation and legitimacy.

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