Governance - Controls, Human Resources, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Integrity training

Providing conceptual background, an overview of available instruments and tools as well as examples of good practice.

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IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Insufficient responsiveness to complaints

An insufficient customer complaint management negatively affects the organization’s reputation and legitimacy.

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