#182 Archives - WIN - Water Integrity Network

Dec 03, 2015

Governance - Controls, Human Resources, IM, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Providing conceptual background, an overview of available instruments and tools as well as examples of good practice.

Nov 27, 2015

IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

An insufficient customer complaint management negatively affects the organization’s reputation and legitimacy.