Tag: #183

IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Service charter

A social contract between utility and customers that informs about practices, services, rights and obligations.

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IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Insufficient responsiveness to complaints

An insufficient customer complaint management negatively affects the organization’s reputation and legitimacy.

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