#184 Archives - WIN - Water Integrity Network

Dec 03, 2015

Human Resources, IM, Project Execution - O&M, Public institution, River Basin Organization, SME, Tool, Water and Sanitation Service Provider,

Quality control of staff’s performance by line managers or personnel who are not direct superiors.

Nov 27, 2015

IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

An insufficient customer complaint management negatively affects the organization’s reputation and legitimacy.