#185 Archives - WIN - Water Integrity Network

Dec 04, 2015

IM, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

A Memorandum of Understanding on a collaborative approach improving service delivery by utilities and users.

Nov 27, 2015

IM, Public institution, Risk, River Basin Organization, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

An insufficient customer complaint management negatively affects the organization’s reputation and legitimacy.