IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Civil society/user engagement and participation

A process that involves the participation of ordinary people that are affected by the utility’s activities and decisions.

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IM, Public institution, Risk, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Non-cooperative customers

Customers may not assume their responsibilities such as paying bills on time and cooperating with field staff.

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