#249 Archives - WIN - Water Integrity Network

Dec 04, 2015

IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

A social contract between utility and customers that informs about practices, services, rights and obligations.

Dec 01, 2015

IM, Public institution, Risk, SME, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Customers may not assume their responsibilities such as paying bills on time and cooperating with field staff.