IM, Public institution, River Basin Organization, SME, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Complaint management system

A system that allows customers to register their dissatisfaction with the organization.

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Governance - Controls, IM, Project Execution - O&M, Public institution, Risk, River Basin Organization, Water and Sanitation Service Provider,

Poor performance of contractors/partners

Contractors provide services and products with delays or poor quality.

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