IM, River Basin Organization, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Civil society/user engagement and participation

A process that involves the participation of ordinary people that are affected by the utility’s activities and decisions.

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IM, Project Execution - O&M, Public institution, Risk, River Basin Organization, Water and Sanitation Service Provider,

Poor quality control

Insufficient control mechanisms on delivered goods and services as well as invoices issued by contractors.

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