IM, Public institution, River Basin Organization, SME, Tool, User & Customer Relations - Service Delivery, Water and Sanitation Service Provider,

Complaint management system

A system that allows customers to register their dissatisfaction with the organization.

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IM, Project Execution - O&M, Public institution, Risk, River Basin Organization, Water and Sanitation Service Provider,

Poor quality control

Insufficient control mechanisms on delivered goods and services as well as invoices issued by contractors.

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