Published in 2021 By Celia Schmidt (cewas), Binayak Das (WIN), and Kazi Monir Mosharof (NGO Forum for Public Health)
With support from cewas and NGO Forum
Located in Bangladesh’s second-largest city, Chattogram (previously Chittagong), Chattogram Water and Sewerage Authority (CWASA) is one of the largest utilities in Bangladesh. CWASA launched an Integrity Management process using integrity management tools for utilities in 2018.
Through the process, CWASA focused on improving customer complaint management systems and field inspections, with positive results. This case study describes CWASA's process and progress.
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