SUPPORTING REGULATORY AUTHORITIES TO BENCHMARK AND INCENTIVISE INTEGRITY IN WATER AND SANITATION SERVICE DELIVERY
Global, Honduras, Ecuador
WHAT IT'S ABOUT
Regulatory agencies have a fundamental role in ensuring integrity in water and sanitation and there are many actions regulators can take to regulate for integrity: from proactive integrity risk benchmarking to better communication with users.
Regulators are also directly vulnerable to integrity risks, which include but are not limited to capture by stakeholders, extortion of service providers, and non-transparent practices in the regulatory process.
WIN supports regulators to assess real risks and practically regulate for integrity: focusing on equity, ensuring professional and compliant service, enabling informed participation, and taking a stand against corruption. We do this through dedicated research on key risk areas, as well as direct support to regulators with integrity clinics, risk management frameworks.
With the Consortium for Water Integrity in Latin America (with SIWI and cewas) and with support form the Inter-American Development Bank, we are codeveloping tools for managing internal risks and for benchmarking utility performance from an integrity perspective. These tools have been piloted in Honduras and Ecuador and will continue to evolve with further testing in the region.
“One of the main challenges for regulators is to promote integrity within their own organisation before engaging with water providers and consumers. We are constantly facing complex questions such as: what is integrity for us, how do we manage our own resources, and how do we take decisions.”
- Giovanni Espinal (Water and Sanitation Services Regulatory Entity ERSAPS, Honduras)
Regulating urban sanitation (Zambia research):
Water service providers and revenue collection from public customers:
Integrity and the role of water sector regulators:
FIND OUT MORE OR GET INVOLVED
Contact our programme coordinator: