EXPERIENCES FROM PILOTS IN THE THE MENA REGION
Guide
Published in 2015 by The Arab Countries Water Utilities Association (ACWUA), Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, and the Water Integrity Network (WIN) Association e.V.
Integrity and compliance are critical to good governance in managing water resources and providing water services to citizens. Therefore, the Arab Countries Water Utilities Association (ACWUA) and Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) in 2012 started a capacity development initiative on these matters by providing awareness seminars, training and advice, as well as developing tools and instructional materials, with the aim of improving integrity in water and wastewater utilities in
the Middle East and North Africa (MENA) region.
Based on these experiences, this Manual is written for water utilities that seek to improve their performance by implementing a change process towards higher levels of integrity. The main actors in this process are the utility’s management and staff. All water sector practitioners who support utilities throughout this process will benefit from using the Manual to guide their work.